Privacy and Cookie Policy

This privacy policy sets out how Stratford Garden Centre uses and protects any information that you provide when you use this website.

Stratford Garden Centre is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Stratford Garden Centre may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Key Summary

If you sign up to one of our mailing lists, we will use your information to send you the information you have requested.

If you are a member of any of our clubs (for example our gardening club), we will use your information to invite you to events organised by us.

If you are a supplier to our business or write to us with an enquiry or question then we will store your information for the purposes of contacting you.

We use cookies which collect information about the usage and performance of our website. The information that the cookies collect is anonymous. We use this information to analyse usage of our website by visitors to improve its performance and to inform decisions about content, layout and operation of the website and our services or products. This Privacy Notice explains what data we process, why, how it is legal and your rights.

About us and this notice

This Privacy Notice applies to personal data collected:

  • through our website at www.starfordgardencentre.co.uk;
  • if you sign up to one of our mailing lists;
  • if you are a member of any of our clubs (for example our Gardening Club);
  • if you are a supplier to our business or write to us with an enquiry or question.

This Privacy Notice is provided by Whitacre Garden Centre Limited trading as Stratford Garden Centre (‘we’ or ‘us’). We are a ‘controller’ for the purposes of the General Data Protection Regulation (EU) 2016/679 (“Data Protection Laws”).

We take your privacy very seriously. We ask that you read this Privacy Notice carefully as it contains important information about our processing and your rights.

How to contact us

If you have any questions about this Privacy Notice, how we handle your personal data, or want to exercise any of your rights, please contact us:

Stratford Garden Centre, Campden Road, Clifford Chambers, Stratford upon Avon, CV37, 8LW
Telephone number: 01789 205745

Changes to the Privacy Notice

We may change this Privacy Notice from time to time. You should check this Privacy Notice occasionally to ensure you are aware of the most recent version that will apply each time you access this website. If you are a supplier, signed up to a marketing list or a member of one of our clubs, we will contact you with details of any changes we make to this Privacy Notice which are material to you.

What personal data do we collect and why?

Personal data provided by you

Visitors only
If you are just browsing our website we will only collect personal data if you sign up to our newsletter.

We will collect information about your usage of our website through cookies. Please see our Cookie Policy. This information is statistical and aggregated and is not processed for the purpose of understanding your particular usage of the website. We collect this information so that we can monitor our website usage to improve its content, layout and performance.

Information you submit
We process personal information about you (such as your name, address, email address, telephone number and anything else that you provide to us) when you sign up for our newsletter.

We also collect personal information when you contact us, send us feedback or complete surveys which we use to improve our product offering. If you place a customer order with us at our garden centre then we will process your personal data in order to fulfil that order.

Marketing
If you sign up to receive our marketing emails, we will use your name and email address to send you the material you have requested.

You can unsubscribe at any time by contacting us at the details set out above or clicking the “unsubscribe” link in the emails that you receive.

Sensitive personal data provided by you
We do not collect any sensitive personal data about you.

Personal information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on their behalf and has agreed that you can.

How is processing your personal data lawful?

We are allowed to process your personal data on the basis that it is in our legitimate interests to:

  • Monitor how our website is used in order to improve it;
  • Respond to enquiries, and requests in order to serve our customers. If you are an existing customer, we may add information about the enquiry, complaint or request to other records we hold about you so we can provide a better customer service; and
  • Send you marketing materials you have requested, using the data you have provided.

Please be aware that you have the right to object to the processing of your data.

We send you marketing materials if you have explicitly consented to receive them from us.

If you are a supplier to our business then we process your personal data in connection with the contracts we have with you and this is the lawful basis on which we process your personal data.

Who will have access to your personal data?

Like any business, we use service providers to operate our website, such as website hosting. Some of these service providers will process your data as part of the services they offer to us. We take steps to ensure that our service providers treat your data in accordance with the law, only use it in accordance with our contract with them and keep it secure.

How we keep your data secure
We strive to implement appropriate technical and organisational measures in order to protect your personal data against accidental or unlawful destruction, accidental loss or alteration, unauthorised disclosure or access and any other unlawful forms of processing. We aim to ensure that the level of security and the measures adopted to protect your personal data are appropriate for the risks presented by the nature and use of your personal data. We follow recognised industry practices for protecting our IT environment and physical facilities.

When will we delete your data?

Below provides details about data we process and how long this data will be held for.

Information from enquiries
Until the enquiry has been completed and no further responses are received for a reasonable period. If you are an existing customer, the enquiry may be added to other information that we hold about you as a customer.

Complaints data
For a period of up to 6 years after resolution of the complaint. If you are an existing customer, the complaint and its resolution may be added to other information that we hold about you as a customer.

Clubs / marketing requests
Until you tell us that you no longer wish to receive the marketing material or invites to our clubs and events.

Suppliers
During our contract and for six years after the contract terminates.

Your rights

As a data subject, you have the following legal rights:

  • the right of access to personal data relating to you
  • the right to correct any mistakes in your information
  • the right to ask us to stop contacting you with direct marketing
  • the right to prevent your personal data being processed in some circumstances
  • the right to object to processing of your data where processed on the grounds of legitimate interests
  • the right to erasure in some circumstances

If you would like to exercise your rights, please contact us at the details set out above. We will respond to any rights that you exercise within a month of receiving your request, unless the request is particularly complex, in which case we will respond within three months. Please note that exceptions apply to some of these rights which we will apply in accordance with the law.

Complaints to the regulator

If you do not think that we have processed your data in accordance with this Privacy Notice, you should let us know as soon as possible. You also have the right to complain to the Information Commissioner’s Office. Information about how to do this is available on his website at www.ico.org.uk.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or contact us

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.